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By placing an order in the CycleMasters web shop you automatically agree to the Terms and Conditions. After completion, you will receive an email confirming your order. When your order has been shipped, you will receive an email with the Track & Trace code.

Delivery
Within the Netherlands, all orders are sent for the fixed shipping costs of € 4.95. Orders are sent via parcel post.
With the exception of bikes, these are shipped from an external warehouse by our partner NRG.

For orders from €75,- within the Netherlands, we take care of the shipping costs and you pay nothing.

For orders from Belgium the standard rate of € 8 applies and for orders from€ 100,- your package will be sent for free.

For shipments to other countries, the appropriate shipping costs are charged, these are stated in the checkout process.

We aim to dispatch every order within 3 working days, unless otherwise stated. We are, regarding the delivery times, dependent on the shipping parties, so unfortunately we cannot give any guarantees on this. Do you have a rush order? Please contact us, and we will do our best to help you.

CycleMasters is not liable for loss or damage to the shipment.

If you have ordered through our website as a private consumer (not applicable for business customers), you have:

• 14 days to register a return.
• Another 14 days at the latest to actually return it.
• We then have up to 14 days to refund the amount.

During these 14 days after receipt of the item or conclusion of an agreement relating to the provision of a service, you may dissolve the agreement without giving any reason.

Please note that different conditions apply to the return of Bikes & Clothing/Accessories.

Bikes

Costs 

Costs for the return shipment are for your own account. For packages heavier than 30 kilograms which by their nature cannot be returned by normal postal means, the shipping costs are estimated at a maximum of approximately €150 (depending on weight, volume and place of residence).

Returning

For the return of packages heavier than 30 kilograms, we will make a pick-up appointment with you. The package will be picked up by a selected shipping partner.

How to return?

If you want to return a package of more than 30 kilograms, please contact us at hello@cyclemasters.com. We will then let you know what the next steps are for picking up the package.

Handling of the return

As soon as your returned item has been processed by us, you will receive an email about it. We strive to process your return as soon as possible. Our aim is to process this within 2-5 working days after receipt of the package.

Refund

We’ll refund the purchase price in the same way you paid.
Clothing & Accessories

Cost

Costs for the return shipment are for your own account. Costs for return shipments will only be reimbursed (in retrospect) when there is damage caused by transport or incorrectly delivered items.

Swap

If you prefer to receive a different size, just email hello@cyclemasters.com. You will receive a discount code for the shipping costs, so you don’t have to pay them again. We can also create the order for you if you prefer.

Return 

If you exercise your right of return, the product will have to be returned to us with all delivered accessories and – if reasonably possible – in the original condition and packaging. If the product is damaged or the packaging is more damaged than necessary to try the product, we may pass this reduction in value of the product on to you. So please treat the product with care and make sure it is well packaged when returning.

Send a return form filled in as completely as possible. We recommend that you send your return with a Track & Trace code. You are responsible for any loss or damage to the product during shipment. Keep the shipping document until you have received notification that your return has been processed. You can also (by appointment) bring your return to our office in Bleiswijk. Please email hello@cyclemasters.com to make an appointment. 

How to return?

Fill out the return form and put it in the package. Cut the address strip and tape it to the package. Take the package to a shipping location of your choice. There you will receive a proof of shipment which you can use to prove that the package was returned. Keep this code safe and have it handy if needed.

You can also register your return via hello@cyclemasters.com. Then you can create and pay for the shipment via a link you will receive from us. You then only need to print out the label, stick it on the parcel and hand it over at a PostNL point.

Handling of the return

As soon as your returned item has been processed by us, you will receive an email about it. We strive to process your return as soon as possible. We aim to process this within 2-5 working days after receipt of the package.

Refund

We will refund the purchase price in the same manner as you paid for it. Only if the entire order is returned then any shipping costs paid will be refunded.

Return address

CycleMasters BV
Jan van der Heydenstraat 26 | 2665 JA Bleiswijk
Phonenumber: +31(0)85 888 2853 (available during office hours)
Email: hello@cyclemasters.com
Company Nr.: 74468065
VAT-NR: NL859913600B01

CycleMasters offers several payment options. Our payments are securely handled by our Payment Service Provider Stripe.com and Pay.nl. Paying with our payment options is easy and completely safe.

Choose what payment method you prefer. Payments on the CycleMasters shop go through the secure channels of:

• iDEAL (Netherlands)
• Payment by credit card: Bancontact (Belgium)
• Credit card: American Express, Mastercard, Maestro and Visa
• In3 (In3 payments with 0% interest – Netherlands only)
• Spraypay – Pay in installments (12, 18, 24 or 36 terms – Netherlands only)

Paying in installments is possible with the following options:

IN3 – Pay in 3 installments with 0% interest

Do you prefer not to pay your purchase in one go? Then use In3: the only spread payment method with 0% interest. You pay the purchase amount in three installments without extra costs. This way you can buy your favorite product within your budget. The minimum order amount is €100 and the maximum order amount is €3,000. Prior to payment, In3 does a superfast data check.

How does it work?

If you choose In3, you pay the full amount in three equal parts within 60 days. On the day of your order, you pay the first part via iDEAL and your purchase will be shipped. 30 days later you pay the second part and 30 days later the third part. This way, you do not have to spend a large amount of money at once. You will receive an email as soon as you need to make a new payment. That’s easy right?

• Choose & check: Choose In3 at checkout, the system does a superfast data check.
• 1st payment & shipping: You make your first payment immediately and the order is shipped.
• 2nd & 3rd payment: Within 30 days you make the second payment and within 60 days you make the third payment.

For more information, please visit the In3 website

Note: This payment option can only be selected during checkout when the delivery address is the same as the billing address. If you choose a different delivery address, In3 as a payment option is not possible.

Spraypay – installment payment (12, 18, 24 or 36 installments)

With SprayPay, you can pay for your order in 12, 18, 24 or 36 monthly installments. Do you want to repay earlier or extra? This is always possible without penalty. You determine the payment term. Spread payment is possible from €250,- up to €5000,-.

The benefits of SprayPay:

• No one-time high expense
• Fixed monthly fee. The first installment is debited after 30 days
• Additional or earlier repayment is 100% penalty free
• The first term is debited after 30 days

To pay with SprayPay, the following steps must be completed:
Income / expense test

• IDIN identification through your bank
• Digitally sign agreement + direct debit

Once the order is approved, the order will be processed immediately. Do you want further information about SprayPay? Visit www.spraypay.nl