Privacy policy

At our store, we value and prioritize the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and store your personal information when you make use of our Shopify-powered store.

Information Collection: We collect personal information such as your name, email address, shipping address, and payment details when you place an order on our store. This information is essential for processing your purchase and delivering your products.

Use of Information: We use the collected information to fulfill your orders, communicate with you about your purchase, and provide you with customer support. We may also use your information to personalize your shopping experience and to send you relevant promotional content if you opt to receive it.

Data Protection: We prioritize the security of your personal information and take appropriate measures to protect it. We utilize industry-standard encryption, access controls, and secure servers to safeguard your data against unauthorized access, alteration, or disclosure.

Third-Party Services: Please note that we may share some of your information with trusted third-party services to facilitate certain functions on our website, such as payment processing and order fulfillment. However, we ensure that these third parties maintain the same level of privacy and security as we do.

Cookies: Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about your preferences and usage patterns. You can manage cookies settings in your browser, but please be aware that disabling cookies may limit certain functionalities of our website.

Consent: By using our store, you consent to the collection and use of your personal information as described in this Privacy Policy.

Data Retention: We retain your personal information only for as long as it is necessary to fulfill the purposes outlined in this policy and as required by applicable laws.

Updates to the Policy: We reserve the right to update or modify this Privacy Policy from time to time. Any changes will be effective upon posting the updated policy on our website. We encourage you to review this Policy periodically.

If you have any concerns or queries regarding our Privacy Policy or the protection of your personal information, please do not hesitate to contact our customer support.

Your Rights

Under current Dutch and European legislation, as a data subject, you have certain rights regarding the personal data processed by or on our behalf. Below, we explain which rights these are and how you can invoke these rights. As a rule, to prevent misuse, we send copies and transcripts of your data only to your email address already known to us. If you wish to receive the data at a different email address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests, while in the case of a forget request we keep anonymised data. You will receive all transcripts and copies of data in the machine-readable data format we use within our systems. You have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at any time if you suspect we are using your personal data incorrectly.

Right of Access
You always have the right to view the data that we (or a third party on our behalf) process, which pertains to you or is traceable to you. You can make a request to this effect to our privacy contact. You will then receive a response to your request within 30 days. If your request is granted, we will send a copy of all data, along with an overview of the processors who have access to this data, to the email address known to us. This overview will also include the category under which we have stored this data.

Right to Rectification
You always have the right to amend the data that we (or third party on our behalf) process, which relates to your person or is traceable to you. You can make such a request to our privacy contact. You will then receive a reaction to your request within 30 days. If your request is approved, we will send an confirmation that the data have been changed to the email address known to us.

Right to Restriction of Processing
You always have the right to restrict the data we or our processors process, that are related to your person or can be traced back to you. You can make such a request to our privacy contact. You will then receive a reaction to your request within 30 days. If your request is granted, we will send confirmation that the data will no longer be processed until you lift the limitation, to the email address known to us.

Right to Data Portability
You always have the right to have the data that we (or third party on our behalf) process, which pertains to your person or can be traced back to you, processed by another party. You can make a request to this effect to our privacy contact. You will then receive a reaction to your request within 30 days. If your request is granted, we will send you, on the e-mail address known to us, transcripts or copies of all data about you which we have processed or which has been processed on our behalf by other processors or third parties. In all likelihood, we will no longer be able to continue the service in such a case, as the secure linkage of data files can no longer be guaranteed.

Right to Object and Other Rights
In appropriate cases, you have the right to object to the processing of your personal data by or on behalf of CycleMasters B.V. If you object, we will immediately cease processing the data pending the handling of your objection. If your objection is justified, we will make available to you copies and/or transcripts of data that we (or a third party on our behalf) process, and then permanently cease processing. You also have the right not to be subjected to automated individual decision making or profiling. We do not process your data in such a way that this right is applicable. If you believe that this is the case, please contact our privacy contact.