It can always happen that something doesn't go exactly as planned. We recommend that you first make your complaint known to us by emailing If this does not lead to a solution, it is possible to register your dispute for mediation through the WebwinkelKeur Foundation at From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at If your complaint has not yet been handled elsewhere, you are free to deposit your complaint via the platform of the European Union.