Privacy policy

CycleMasters B.V. cares about your privacy. We only process data that we need to (improve) our services and are careful with the information we have collected about you and your use of our services. This privacy policy applies to the use of the website and the services of CycleMasters B.V. that are linked to it.
 
The effective date for the validity of these terms and conditions is 01/01/2021, with the publication of a new version the validity of all previous versions will expire. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you have provided to us. If you have any questions about our privacy policy you can contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.

About the data processing
Below you can read how we process your data, where we store it (or have it stored), what security techniques we use and to whom the data is accessible.
 
Webshop software Shopify
Our store is developed with software from Shopify. Personal data that you provide to us for our services are shared with this party. Shopify has access to your data to provide us (technical) support, they will never use your data for any other purpose. Shopify is obliged, based on the agreement we have made with them, to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Shopify is a certified processor of credit card data. Shopify uses cookies to collect technical information related to your use of the software, no personal data is collected and/or stored. Shopify reserves the right to share collected data within its own group of companies to further improve its services. Shopify takes into account the applicable legal retention periods for (personal) data. The EU/US Privacy Shield applies, your data may be processed in the United States. 
 
Email and mailing lists
Our website uses Drip, a third party that handles email traffic originating from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent through Drip's servers. Drip will never use your name and email address for its own purposes. At the bottom of every email sent automatically through our website you will see the 'unsubscribe' link. If you click this you will no longer receive email from our website. This can seriously reduce the functionality of our website! 
Your personal data is stored securely by Drip. Drip uses cookies and other Internet technologies that provide insight into whether emails are opened and read. Drip reserves the right to use your data to further improve its services and, as part of this, to share information with third parties.

Gmail
We use the services of Gmail for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Gmail has no access to our mailbox and we treat all our email traffic confidentially.
 
Payment processors
For handling (part of) the payments in our store we use the platform of Shopify Payments. Shopify Payments processes your name, address and residence details and your payment information such as your bank account or credit card number. Shopify Payments has taken appropriate technical and organizational measures to protect your personal data. Shopify Payments reserves the right to use your data to further improve its services and in this context to share (anonymized) data with third parties. Shopify Payments shares personal data and information relating to your financial position with credit rating agencies in the event of an application for a deferred payment (credit facility). All of the above safeguards regarding the protection of your personal data also apply to the parts of Shopify Payments' services for which they engage third parties. Shopify Payments will not retain your data for longer than permitted under the statutory time limits.
 
Reviews
We collect reviews through the platform of Trustpilot. If you leave a review through Trustpilot you are required to provide your name, city and email address. Trustpilot shares this information with us so that we can link the review to your order. Trustpilot also publishes your name and place of residence on its own website. In some cases, Trustpilot may contact you to provide an explanation of your review. In the event that we invite you to leave a review we will share your name and email address with Trustpilot. They will only use this data for the purpose of inviting you to leave a review. Trustpilot has taken appropriate technical and organizational measures to protect your personal data. Trustpilot reserves the right to engage third parties in order to provide its services; we have given Trustpilot permission to do so. All of the above guarantees regarding the protection of your personal data also apply to those parts of the service provision for which Trustpilot engages third parties.

Shipping and Logistics
When you place an order with us, it is our job to get your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and place of residence with PostNL. PostNL will only use this data for the performance of the agreement. If PostNL engages subcontractors, PostNL will also make your data available to these parties.
 
Invoicing and accounting
We use the services of Exact for keeping our records and accounts. We share your name, address and details regarding your order. These details are used to administer sales invoices. Your personal data is transmitted and stored securely. Exact is obliged to maintain confidentiality and will treat your data as confidential. Exact does not use your personal data for any purpose other than those described above.
 
External sales channels
We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share data with us and we use these data - other than at your request - to contact you at a later date, we will ask you for your explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by virtue of the agreement between them and us or an oath or legal obligation.

Automatically Collected Data
Data that is automatically collected by our website is processed for the purpose of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.
 
Cooperation with tax and criminal investigations
In some cases CycleMasters B.V. may be obliged by law to share your data in connection with governmental tax or criminal investigations. In such a case we are forced to share your data, but we will resist within the possibilities offered by the law.
 
Retention periods
We will retain your data for as long as you are a customer of ours. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to forget. Pursuant to applicable administrative obligations, we must retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable term lasts. However, employees no longer have access to your client profile and documents that we have produced as a result of your instructions.
 
Your rights
Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by us or on our behalf. Below we explain what these rights are and how you can exercise them. In principle, to prevent misuse, we only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forgetful request, we administer anonymized data. You will receive all copies and data in the machine-readable data format that we use within our systems. You have at all times the right to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner.
 
Right of inspection
You always have the right to see the data that we process (or have processed) and which relate to your person or can be traced back to that person. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address we have on record, together with a list of the processors holding this data, stating the category under which we have stored it.
 
Right to rectification
You always have the right to have the data we process, or have processed, which relate to your person or can be traced back to that person, rectified. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data have been modified.

Right to restriction of processing
You always have the right to restrict the data we process (or have processed) that relate to or are traceable to your person. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you confirmation at the email address we have on record that the data will no longer be processed until you lift the restriction.
 
Right of portability
You always have the right to have the data that we process (or have processed) and that relates to your person or can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the data about you that we have processed or that has been processed on our behalf by other processors or third parties at the email address we have on record. In all likelihood, we will no longer be able to continue providing services in such a case, as the secure interconnection of data files can then no longer be guaranteed.
 
Right to object and other rights
You have the right to object to the processing of your personal data by or on behalf of CycleMasters B.V.. If you object, we will immediately cease processing the data while we wait for your objection to be dealt with. If your objection is well-founded, we will make copies and/or copies of the data we are processing (or have processed) available to you and then permanently stop processing it. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our contact person for privacy matters.
 
Cookies Google Analytics
Through our website, cookies are placed by the U.S. company Google, as part of the "Analytics" service.We use this service to track and get reports about how visitors use the website.This processor may be required under applicable laws and regulations to provide access to these data. We collect information about your surfing behaviour and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to serve you targeted ads (Adwords) and other Google services and products.
 
Cookies from third parties
In the event that software solutions of third parties make use of cookies, this is indicated in this privacy statement.
 
Changes in the privacy policy
We reserve the right to change our privacy policy at any time. However, on this page you will always find the most recent version. If the new privacy policy affects the way we already process data relating to you, we will inform you by e-mail.

Contact details
CycleMasters B.V.
Jan van der Heydenstraat 26
2665 JA Bleiswijk, The Netherlands
T +31(0)85 888 28 53
E shop@cyclemasters.com