Returns and guarantee

We find it very important that you are satisfied with your purchase. Would you rather return the item? Then you can return the item(s) within 14 days of receiving your order. You need to pack the items in original condition and in the original packaging (if reasonably possible).


Costs for the return 
The costs for the return shipment are for your own account. Costs for return shipments will only be refunded (retrospectively) when there is damage due to transport or incorrectly delivered items. 

Handling of the return 
As soon as your returned item has been processed by us, you will receive an email about it. We strive to process your return as soon as possible. Our aim is to process this within 2-5 working days after receipt of the package. 

Returning 
Send the items completely (including all accessories belonging to the item) and, if reasonably possible, in original, undamaged packaging and a return form filled out as completely as possible. We recommend that you send your return with a Track & Trace code. You are responsible for any loss or damage to the product during shipment. Keep the proof of posting until you have received notification that your return has been processed. You can also (by appointment) bring your return to our office in Bleiswijk. Please send an email to shop@cyclemasters.com to make an appointment. 

Useful tips 
In order to process your return as quickly as possible, it is useful to follow the following tips. 

  • Make sure the item is well packed so that it cannot be damaged during transport. 
  • Preferably use the same packaging materials in which we sent the product to you. 
  • Do not, under any circumstances, put stickers on the product packaging 
  • Never write on the product packaging. 

How to return? 
Fill in the return form and put it in the package. Cut the address strip and stick it on the package. Take the package to a shipping location of your choice. There you will receive a proof of posting to show that the parcel was returned. Keep this code and make sure you have it at hand if necessary. 

Return address
CycleMasters BV
Jan van der Heydenstraat 26
2665 JA Bleiswijk, The Netherlands
Phone number: +31(0)85 888 28 53 (available during office hours)
E-mail: shop@cyclemasters.com
Chamber of Commerce number: 74468065
VAT number: NL859913600B01